Issue:

System Requirements for Renaissance Home Connect

Resolution:

Windows

You may log in to Renaissance Home Connect on your computer using one of these browsers: 

• Microsoft Edge Chromium
• Firefox - five most recent versions
• Chrome - five most recent versions
  

Macintosh

You may log in to Renaissance Home Connect on your computer using one of these browsers: 

• Safari - five most recent versions
• Firefox - five most recent versions
• Chrome - five most recent versions
  

Mobile Devices

Renaissance Home Connect can be accessed using a web browser on tablets 7 inches or larger. Supported browsers include the five most recent versions of Firefox, Chrome and Safari, and Silk on Kindle Fire HD. First-generation iPads are not supported and devices running versions of Android older than 4.1 (pre-Jelly Bean) are not supported. Tablets with resolutions below 2,048 x 1,536 may require scrolling to see the entire interface.

If you are unable to log in to Renaissance Home Connect using a supported computer or device, see KB article #9155187. 

As technology advances it becomes necessary for software companies to drop support for older operating systems and browsers. Although Renaissance will not discontinue support for older products immediately, we will continue to evaluate system requirements and do our best to provide advance notice to our customers when it becomes necessary to raise our requirements. We will do our best to support new technologies as they become available but cannot recommend them until they are properly vetted and proven compatible.