Issue:

 

When students test in STAR Early Literacy and the Pretest Instructions preference is enabled, they hear the instructions but do not see the video. Instead, a large white box appears in the center or lower right, or the display is all black.

 

Reason:

 

This issue may occur if QuickTime® 7.1.3 or above has been installed.

 

Resolution:

 

You must enable a setting in QuickTime 7 to allow Flash track viewing and QuickTime exporting. (Flash refers to Adobe’s Shockwave Flash Object, or .swf, file format.)

 

Windows

 

1)     Choose StartàSettingsàControl Panel.

 

2)     Double-click the QuickTime Control Panel.

 

3)     Select the Advanced tab.

 

4)     Under Media Types, check the option to “Enable playback Of Flash tracks”.

 

5)     Close the QuickTime Control Panel.

 

Macintosh OS X

 

1)     Open System Preferences in the Apple menu.

 

2)     Double-click QuickTime in the Internet & Networking section.

 

3)     Select the [Advanced] tab.

 

4)     Check the option to “Enable Flash”.

 

5)     Close the QuickTime Control Panel.

 

After making the change in QuickTime, re-open STAR Early Literacy Student.

 

Note: If you are using QuickTime version 7.3.1 or above, Flash track viewing is completely disabled and there is no option to enable it. You will need to uninstall QuickTime and reinstall an earlier version. Refer to article #5783767 on QuickTime versions for Renaissance Learning products.

 

As a work-around you can disable the Pretest Instructions preference.

 

1)     Log into STAR Early Literacy Management as the administrator.

 

2)     Click on [Preferences].

 

3)     Select Pretest Instructions and Keyboard or Mouse Training and click the [Edit] button.

 

4)     In the Pretest Instructions box, select the option to "Never present to any student."

 

5)     Click [OK] to save this change.