Issue:

 

When a student logs in to work in the Fluency Practice software, the passage graphics do not appear.

 

Students may also see the error messages “A generic error occurred in GDI+” or “Passages cannot be found”.

 

Reason:

 

This issue will occur if QuickTime 7.1.3 or above has been installed and the setting to allow Flash track viewing and QuickTime exporting is disabled. In QuickTime versions 7.1.3 to 7.2, there is an option to enable this setting but if you are using QuickTime version 7.3.1 or above, Flash track viewing is completely disabled and there is no option to enable it.

 

Resolution:

 

This issue has been resolved for all hosted Read Now Power Up! sites during the summer of 2009 by updating the Fluency Practice graphics files from SWF (Adobe Shockwave Flash) files that require Flash track viewing to PNG (Portable Networks Graphics) files.