Issue:

 

My scanner or AccelScan application is not working properly.

 

Reason:

 

Your scanning problem will generally be caused by one of the following:

 

1)     Your scanner is not being detected at all.

 

2)     Your scanner is not reading the scan card properly.

 

Resolution:

 

This article is for Accelerated Math Renaissance Place (version 3.x). If you are using Accelerated Math 2.x or Accelerated Writer, see KB article #1707210. If you are using AccelTest, see KB article #5567703.

 

Section 1 - if your scanner is not detected:

 

1)     Be sure to use the original power supply and cord that came with your AccelScan scanner. The power supply is labeled with the AccelScan name on one side. Other power supplies may not have the same input and output voltage causing unknown results with the AccelScan scanner.

 

The voltage is printed on the bottom of the scanner and the AC end of the cord.

 

·        The 2110 and 2210 power cords have a 24v output

·        The 1100 USB power cord has a 9v output

 

2)     Make sure your scanner is plugged in and turned on (AccelScan 1100 Serial only; the AccelScan 2110, 2210, and 1100 USB scanners do not have an on/off switch) and restart your computer.

 

3)     Disable any security programs such as FoolProof, Fortres, or DeepFreeze, and log into the computer as a local Administrator user.

 

4)     The 1100 USB scanners are not compatible with Intel-based Macintosh OS X systems.

 

5)     If you are using an 1100 USB scanner on a non-Intel Macintosh OS X computer, please see article #6366543 for driver installation information.

 

6)     If you are using an 1100 USB scanner and need to install drivers on a Windows computer or a Macintosh OS 9 computer, please refer to KB article #6368829.

 

7)     For 2110 USB and 2210 users on Intel-based Macintosh OS X systems, if you are using AccelScan 1.41 (Accelerated Math version 3.1 or 3.2), please refer to article #5489155 for download and installation directions for an updated AccelScanUSBDriver.kext extension. (AccelScan versions 1.4 and lower are not supported on Intel-based Macintosh OS X computers.)

 

8)     If you are using a 2110 USB or 2210 scanner on Macintosh OS X version 10.5.x with AccelScan 1.41 – 1.43, and receiving the message, “System extension cannot be used”, please refer to KB article #7691177.

 

9)     If you are using a 2110 USB or 2210 scanner on Macintosh OS X version 10.5.6 and higher, and the only port available in AccelScan is Bluetooth, please refer to KB article #7655675.

 

10) If you are using a Macintosh OS 9.1 computer and AccelScan 2110 USB scanner, and receiving “The scanner is not responding” or “Scanner Is Not Working”, please see article #3402564.

 

11) If you have an older AccelScan 2110 USB scanner (shipped prior to February, 2004) and your scanner is not detected on your Windows computer, please see article #3414952.

 

12) If the scanner preference must be set each time users log in, you might be using Active Directory or the Novell Application Launcher/ZenWorks to copy the Renaissance Learning scanner configuration file (AScan.ini) to each workstation. Either verify this file contains the correct information for the scanners you are using or remove it from the login script.

 

13) If you are using a 2110 USB or 2210 scanner on a Macintosh OS X computer, reinstall the AccelScan application to reinstall the USB driver. If you are using a serial scanner with a USB adapter, verify that you are using the most recent driver for your specific adapter.

 

14) Configure your scanner preferences from within the AccelScan application. First, log into Renaissance Place and click on “Product Administration”, then “Download Client Application Installers”. Note the IP address or name in the section, “Your Server Name or IP Address is”.

 

a)     Open AccelScan and log in. If you are not able to log in and the program indicates “Server not responding” and “Problems connecting to the server”, click on [Server Settings]. Delete the entry in the address line and retype the IP address or name, then click [OK] and [Retry]. Note: If you are still not able to log in, you must troubleshoot your client connection issue before attempting to detect the scanner. Browse our Knowledge Base or contact Renaissance Learning for assistance.

 

b)     Click on [Scanner Settings].

 

c)      Select the port that your scanner is plugged in to. For example, USB (Macintosh or Windows), dev\cu.USA28X1dP2.2 (Intel-based Macintosh OS X with a USB adapter), or P#2USA28X23 (Macintosh OS 9 with a USB adapter). If you are using an 1100 USB scanner you will need to select a serial or COM port. Wait for the status section to tell you that the scanner has been detected and verified, then click [OK].

 

15) Delete any occurrences of the AScan.ini and Alsprefs.ini (Windows) or AScan Preferences and ALS Preferences (Macintosh) on the affected workstation. If you are on a Macintosh OS X computer and are using an 1100 USB scanner, see KB article #6366543 to download a new preference file. For all other operating systems and scanner types, repeat step 14 in the top section of this article, entering the IP address or server name you noted in step 14 above. Then click [OK].

 

16) If the computer has more than one port, try another port. Repeat step 14.

 

17) If you only have one scanner, try it on another computer. Repeat step 14 on the other computer.

 

18) If you have more than one scanner, try swapping the working scanner for the one that is not working. Repeat step 14.

 

19) If you have more than one scanner and have already tried swapping scanners and are still not seeing your scanner detected, try swapping cables from a working scanner. Repeat step 14.

 

Section 2 - if your scanner is detected, but does not read the scan card:

 

If your scanner is not reading the card properly, you may receive one of the following messages when scoring cards:

 

·        There are no answers marked for the problem numbers on this assignment.

 

·        This scan card has answers marked past the expected last answer.

 

·        The form number <form number> on this scan card has already been scored.

 

·        Assignment not found, No assignment found for: <form number>

 

·        The screen flashes briefly but continues to prompt, “Insert a card into the scanner”.

 

Follow these troubleshooting steps:

 

1)     You should always try a card for more than one student to assist in troubleshooting. For any affected student, check within the software to be sure the form number is valid and the assignment has not yet been scored, by clicking on the student’s name in the Assignment Book. (Accelerated Math does not allow rescoring student work using the scanner.) If there is not an outstanding assignment with the same form number and same problem numbers, the assignment may have been scored but the TOPS report did not print, perhaps due to a printer error. View the list of recent assignments or click the link to “view all assignments”. When you locate the assignment, click on “Reprint TOPS” to preview the TOPS report and view the date/time the assignment was completed. Click on the Adobe print icon if you would like a printed copy. If the assignment is not outstanding and is not in the list of completed assignments, it was deleted.

 

2)     If there is an outstanding assignment of the same type, but with different problem numbers or perhaps a different form number, click the “Reprint” link to generate a copy. If the original copy was misplaced, you may want to choose “Same Problems as the Original Assignment”. That way, if the original assignment is located and the student uses that one, he will still receive appropriate credit.

 

3)     The form number bubbled in on the scan card should not be preceded with or followed by zeros. Bubble in only the exact form number listed on the student assignment beginning on the left side of the card. If the form number is not filled in correctly, you may receive the message that the assignment has already been scored.

 

4)     Clean your scanner. You should clean your AccelScan 1100 serial scanner twice a month for high-use readers or once a month for low-use readers. Cleaning cards for the 1100 serial scanner are no longer available for purchase. Wet a cotton ball with rubbing alcohol and carefully wipe a scan card with it (do not saturate the card) and run it through the scanner. The AccelScan 2110, 2210, and 1100 USB scanners cannot be cleaned using rubbing alcohol or any other liquid. Simply open the scanner and wipe the lens clean with a dry cloth or tissue.

 

5)     If you have an AccelScan 1100 serial scanner, turn the scanner off and then back on.

 

6)     If you have an older AccelScan 2110 USB scanner (shipped prior to February, 2004) and your scanner is plugged into the back of a Macintosh G3 tower, please see article #3414952.

 

7)     Edit the scanner settings in your Renaissance Place AccelScan application and change the sensitivity. Try setting the sensitivity to more or less sensitive.

 

8)     Verify that you are using the appropriate scan cards.

 

Accelerated Math has two types of scan cards. The original Accelerated Math cards used distracters A through E and had the Form Number written vertically. The newer style cards have distracters A through D and have the Form Number written horizontally. In Accelerated Math Renaissance Place, you can only use the newer style of cards.

 

9)     If you have verified you are using the appropriate cards, copy the information from the card receiving the message to another card from the same pack.

 

10) If storage conditions are less than ideal, try a card from a new pack.

 

11) Delete any occurrences of the AScan.ini (Windows) or AScan Preferences (Macintosh) on the affected workstation. If you are on a Macintosh OS X computer and are using an 1100 USB scanner, see KB article #6366543 to download a new preference file. For all other operating systems and scanner types, follow step 14 in the top section of this article.

 

12) Scan the card in Diagnostic mode. Open AccelScan and before logging in, click on File, then Diagnostic mode. Insert a blank card or a card that is filled out into the scanner. When your scanner is reading cards properly the program will indicate the assignment scored successfully with the following results:

 

Form Number:     1234

  Assessment:      Diagnostic Assessment

          Student:      Diagnostic Student

                        Grade:      5

             Score:     100

 

You cannot score student work in Diagnostic mode. To scan student assignments, log out, take AccelScan out of Diagnostic mode, and log back in.

 

What to do if your problem is still not resolved:

 

If the steps above do not resolve the issue, you will need to contact Technical Support with the scanner’s serial number.

 

• If you are using a 2110 (shipped after January, 2004) or 2210 scanner, you will have a barcode label on the back of the scanner, which includes the serial number.

 

• If you are using an 1100 USB scanner, you will have a barcode label on the bottom of the scanner, which includes the serial number.

 

NOTE:  If you purchased an AccelScan 1100 scanner to use with applications other than Renaissance Learning, they may need to configure the scanner properly for your specific application. You may contact Chatsworth directly at cdcsupport@chatsworthdata.com.