Knowledge Base

Issue:

STAR Math and STAR Reading tests are not saving to the database when students test from an OS X workstation.

Reason:

When students take a test, a temporary file is created on the local hard drive at Macintosh HD | Library | Application Support | Renaissance Learning | <STAR Program> Network | Backup. (For example, if students are testing in STAR Reading, the folder in Renaissance Learning is called STAR Reading Network.) This temporary file contains the student’s responses; at the end of the test the server is updated with the test results. The Backup folder has Read & Write permissions for the user that created it, allowing the temporary file to create and the test to save correctly. Any other users that log in to the computer have only Read permissions to this Backup folder, preventing the temporary file from being created.

Resolution:

1)    Log in to the computer as Owner or a member of the admin group.

2)    Open Macintosh HD | Library | Application Support | Renaissance Learning | <STAR Program> Network, and drag the Backup folder to the trash.

3)    Create a new folder in the STAR Network folder and name it Backup.

4)    Click on the Backup folder and choose Get Info from the File Menu.

5)    Open the Ownership & Permissions section and change access for Group and Others to “Read & Write”.

6)    Close Backup Info.

Repeat these steps for each program you are using, on all OS X computers where students might test in STAR Reading or STAR Math.

This issue has resolved in Renaissance Place 1.0, release 0311A.  For upgrade details, please contact Renaissance Learning Technical Support.