Issue: 

 

After installing Accelerated Grammar & Spelling version 1.0, or installing/upgrading to Accelerated Reader 6.3 or Accelerated Math 2.2, only one user can access the student, quick scan or management application at a time. Other users receive an error 16041.

 

Reason: 

 

This will occur if you are running the application through Terminal Services or Citrix, or if you have redirected the Documents and Settings\All Users location to a single location on your server.  The application is locking the preference files for the first user to access the application and other users cannot access the preferences properly.

 

Resolution: 

 

This issue has been addressed in Accelerated Grammar & Spelling version 1.01, Accelerated Math version 2.3, and Accelerated Reader version 6.32. Updates to the current version of these programs are available from our Download Center. For upgrade instructions, please see article #2447571.

 

If you are using Accelerated Grammar & Spelling, or Accelerated Reader and you do not want to upgrade at this time, you can update your program files on the server by following the steps below.

 

1)     Create a current backup of your Accelerated Grammar & Spelling or Accelerated Reader database.

 

2)     Open your program location.

 

3)     Locate the cb32_239.dll file and rename it to cb32_239.old.

 

4)     Click HERE to download the new DLL file.

 

5)     Save the new DLL file to your program location.

 

6)     Open the Accelerated Grammar & Spelling or Accelerated Reader application on multiple workstations.

 

If you are using Accelerated Math and you do not want to upgrade at this time, you can update your Accelerated Math program files on the server by following the steps below.

 

1)     Create a current backup of your Accelerated Math database.

 

2)     Open your Accelerated Math program location.

 

3)     Locate the cb32_231.dll file and rename it to cb32_231.old.

 

4)     Click HERE to download the new DLL file.

 

5)     Save the new DLL file to your Accelerated Math program location.

 

6)     Open the Accelerated Math application on multiple workstations.

 

Note: If you do not use Terminal Services or Citrix, but have set the preferences from the All Users\Application Data\Renaissance Learning to be used by all users on the network, you should upgrade the affected program or follow steps 2-5 above on each workstation where the program has been installed.