Issue:

 

When attempting to access my newer Renaissance Learning desktop software, I get the message "Attempting to access the data location. Please wait…" or another error. This article applies to program versions of Accelerated Grammar & Spelling, Accelerated Grammar & Spelling High School, Accelerated Math 2.1 and above, Accelerated Reader 6.3 and above, Accelerated Vocabulary, Accelerated Writer, MathFacts in a Flash1.x, STAR Early Literacy 1.5x, STAR Math 2.1x, and STAR Reading 2.4x

 

Errors may include:

 

• When opening your Renaissance Learning program, you receive the message, “Attempting to access the data location: Please wait…” and it’s in a continual loop (the program never opens).

 

• When opening your Renaissance Learning program, you receive a 16040, 16043, or 16515 error.

 

• When using Accelerated Math, you need to reset the scanner port and sensitivity every time you open those programs.

 

• When using Accelerated Math, you are unable to change the Library Cache location.

 

• When using Accelerated Math Quick Scan, and the next assignment starts printing, you get the error message, “Your next practice assignment could not be printed. Please see your teacher for help.”

 

• When opening the program, you receive the message “GDI Failure”.

 

• When opening the program, you receive Error 16040 on report files.

 

• When installing quizzes using the Accelerated Reader Quiz Installer Utility, you receive Error 16040 or 16043.

 

• When students log in to STAR Math Student and enter their password (and monitor password, if required), they receive one of the following errors as the test is starting: 12406321, 12406353, 12406369, 12406385, 12536897, 12536905, or a similar error beginning with 124 or 125.

 

• When running STAR Math Data Doctor, you receive an unspecified error.

 

• When students log in to STAR Reading Student and enter their password (and monitor password, if required), they receive one of the following errors as the test is starting: 4148001, 4148017, 4148025, 4148265, 4148353, 4148521, 4148689, 4148745, 4148769, 4148833, 4148897, 4148937, or a similar error beginning with 414.

 

• When running STAR Reading Data Doctor, users receive the message, “Data Files needed to run the application not found”, and “There is a database problem. Error # 4304032”. Note: If users already have Modify or Full Control permissions to the program folder and this error persists, please see KB article # 5654266.

 

• The following STAR Reading reports will not preview but do not give an error: Diagnostic, Growth, Parent, Snapshot, and Summary.

 

Reason:

 

Windows 2000 Professional, Windows XP, Windows Vista, and Windows 7 workstations all have added security. When you install your Renaissance Learning software, there are files that are created and stored on the workstation’s hard drive. If users do not have enough access to the files, you may see one or more of the errors listed above.

 

Resolution:

 

Set permissions to the Renaissance Learning preferences folder on the hard drive.

 

1)     Log in to the workstation as the Administrator.

 

2)     From Windows Explorer, open Local Disk (C:).

 

3)     On Windows 2000/XP:

 

Open the Document and Settings folder, then the All Users folder, then the Application Data folder. Note: If you cannot see the Application Data folder in All Users: Choose Folder Options from the Tools menu, click on the View tab, and switch the bullet from Do Not Show hidden files and folders to Show hidden files and folders.

 

On Windows Vista/Windows 7:

 

Open the Program Data folder. Note: If you cannot see the Program Data folder: Press the <Alt> key on the keyboard. Choose Folder Options from the Tools menu, click on the View tab, and switch the bullet from “Do Not Show hidden files and folders” to “Show hidden files and folders”.

 

4)     Right click on the Renaissance Learning folder, and select Properties.

 

5)     Click on the Security tab.**

 

6)     Select the group named Users (followed by the local computer name in parenthesis) or a group you have already set up containing the users that will access the software.

 

7)     In the Permissions section of your screen, in the Allow column, place a checkmark in the box next to Modify or Full Control.

 

8)     Click [Apply].

 

9)     Click [OK].

 

If you are running the program from the local hard drive, the program directory must also have at least Modify or Full Control permissions.  If you have more than one Renaissance Learning program installed, repeat the steps above for each program, using your program location in step 3, (for example, by default for Accelerated Reader, C:\AccReadr or C:\Program Files\Renaissance Learning\Accelerated Reader).

 

**On Windows XP, if you cannot locate the Security tab as an Administrator you will need to turn off Simple File Sharing. On Windows XP Home Edition, you will need to boot into safe mode, and then log in as Administrator or an Administrative User. For more information, see Microsoft’s knowledge base article on this topic at http://support.microsoft.com/kb/307874/en-us.

 

Turning off Simple File Sharing on Windows XP:

 

1)     Right Click on Start and select Explore.

 

2)     Select Folder Options from the Tools menu.

 

3)     Click on the View tab.

 

4)     Locate “Use Simple File Sharing” and take the check out of the box.

 

5)     Click [Apply].

 

6)     Click [OK].

 

Note: Accelerated Math 2.0 - 2.02, Accelerated Reader 5.x - 6.22, Perfect Copy, Perfect Copy High School, STAR Early Literacy 1.0x, STAR Math 1.x - 2.0x, and STAR Reading 2.0 - 2.3 store the Renaissance Learning preference files in the workstation’s Windows or WINNT folder. To set permissions for these program versions, please refer to article #4399636.