Issue:

 

I am having problems running my Renaissance Learning software on a Windows XP, Windows 2000 Professional, or Windows NT Workstation. Errors may include:

 

• When opening your Renaissance Learning program, you receive the message, “Attempting to access the data location: Please wait…” and it’s in a continual loop (the program never opens).

 

• When opening your Renaissance Learning program, you receive a 16040, 16043, or 16515 error.

 

• When using Accelerated Math, you need to reset the scanner port and sensitivity every time you open those programs.

 

• When using Accelerated Math, you are unable to change the Library Cache location.

 

• When using Accelerated Math Quick Scan, and the next assignment starts printing, you get the error message, “Your next practice assignment could not be printed. Please see your teacher for help.”

 

• When opening the program, you receive the message “GDI Failure”.

 

• When opening the program, you receive Error 16040 on report files.

 

• When installing quizzes using the Accelerated Reader Quiz Installer Utility, you receive Error 16040 or 16043.

 

• When students log in to STAR Math Student and enter their password (and monitor password, if required), they receive one of the following errors as the test is starting: 12406321, 12406353, 12406369, 12406385, 12536897, 12536905, or a similar error beginning with 124 or 125.

 

• When running STAR Math Data Doctor, you receive an unspecified error.

 

• When students log in to STAR Reading Student and enter their password (and monitor password, if required), they receive one of the following errors as the test is starting: 4148001, 4148017, 4148025, 4148265, 4148353, 4148521, 4148689, 4148745, 4148769, 4148833, 4148897, 4148937, or a similar error beginning with 414.

 

• When running STAR Reading Data Doctor, users receive the message, “Data Files needed to run the application not found”, and “There is a database problem. Error # 4304032”. Note: If users already have Modify or Full Control permissions to the program folder and this error persists, please see KB article # 5654266.

 

• The following STAR Reading reports will not preview but do not give an error: Diagnostic, Growth, Parent, Snapshot, and Summary.

 

Reason:

 

Windows XP, Windows 2000 Professional and Windows NT Workstation all have added security. When you install your Renaissance Learning software, there are files that are created and stored on the workstation’s hard drive. If users do not have enough access to the files, you may see one or more of the errors listed above.

 

Resolution:

 

To resolve the errors you will need to give users Modify permissions either to the Windows folder, the WINNT folder, or the Renaissance Learning folder located at Documents and Settings\All Users\Application Data, depending on the program and version you are using. If you are running the program from the local hard drive, the program directory must also have at least Modify (Change on Windows NT) permissions.

 

Accelerated Math 2.02 and lower, Accelerated Reader 5.x - 6.22, Perfect Copy, Perfect Copy High School, STAR Early Literacy 1.0x, STAR Math 1.x - 2.0x, and STAR Reading 2.0 - 2.3 store files in the workstation’s Windows or WINNT folder. Note: If you would prefer to give permissions to specific Renaissance Learning files rather than the entire Windows/WINNT folder, please refer to article #4399636.

 

Accelerated Grammar & Spelling, Accelerated Grammar & Spelling High School, Accelerated Math 2.1 and above, Accelerated Reader 6.3 and above, Accelerated Vocabulary, Accelerated Writer, MathFacts in a Flash1.x, STAR Early Literacy 1.5x, STAR Math 2.1x, and STAR Reading 2.4x store files in a Documents and Settings\All Users\Application Data\Renaissance Learning folder.

 

Giving access to the Windows/WINNT or Renaissance Learning directory:

 

1)     Log in to the Windows XP, Windows 2000 Professional, or Windows NT Workstation as the Administrator.

 

2)     Open Windows Explorer (Windows XP or Windows 2000 Professional) or Windows NT Explorer (Windows NT Workstation).

 

3)     Right-click on the appropriate folder, and select Properties.

 

C:\Windows or WINNT folder: Accelerated Math 2.02 and lower, Accelerated Reader 5.x - 6.22, Perfect Copy, Perfect Copy High School, STAR Early Literacy 1.0x, STAR Math 1.x - 2.0x, and STAR Reading 2.0 - 2.3.

 

C:\Documents and Settings\All Users\Application Data\Renaissance Learning: Accelerated Grammar & Spelling, Accelerated Grammar & Spelling High School, Accelerated Math 2.1 and above, Accelerated Reader 6.3 and above, Accelerated Vocabulary, Accelerated Writer, MathFacts in a Flash 1.x, STAR Early Literacy 1.5x, STAR Math 2.1x, and STAR Reading 2.4x.

 

Note:  If you cannot see the Application Data folder in All Users:

Choose Folder Options from the Tools menu, click on the View tab, and switch the bullet from Do Not Show hidden files and folders to Show hidden files and folders.

 

4)     Click on the Security tab**.

 

Windows NT Workstation:

 

1)     Click on [Permissions].

 

2)     Click on [Add] and select Everyone or a group you have already set up containing the users that will access the software.

 

3)     Make sure that the Everyone group or your other group of choice is highlighted, click the [Add] button and choose an access type of Change or Full Control.

 

4)     Click [OK].

 

5)     To ensure that all subdirectories and files have the same permissions, place a checkmark in front of “Replace Permissions on Subdirectories”.

 

6)     Click [OK].

 

Windows 2000/XP Professional:

 

1)     Click on [Add].

 

2)     Verify “From this location” (XP) or “Look in” (2000) shows the local system. If it shows the domain, click [Locations] and select the local system, and click [OK] (XP Only).

 

3)     Type the name of your local group. Use the Everyone group, or a group you have already set up containing the users that will access the software, and click [Check Names].

 

4)     If the group is valid, click [OK]. If the object cannot be found, click [Cancel] and check the group name in Computer Management.

 

5)     With the group selected at the top, place a checkmark in the box next to Modify or Full Control, in the Allow Column.

 

6)     Click [Apply].

 

7)     Click [OK].

 

Windows Vista: Refer to KB # 6015175 for compatibility with Renaissance Learning desktop applications and Microsoft Windows Vista.

 

If you are running the program from the local hard drive, the program directory must also have at least Modify (Change on Windows NT) permissions.  If you have more than one Renaissance Learning program installed, repeat the steps above for each program using your program location in step 3, (by default for Accelerated Reader, C:\AccReadr or C:\Program Files\Renaissance Learning\Accelerated Reader).

 

**On Windows XP, if you cannot locate the Security tab as an Administrator you will need to turn off Simple File Sharing. On Windows XP Home Edition, you will need to boot into safe mode, and then log in as Administrator or an Administrative User.

For more information, see the following Microsoft knowledge base article:

http://support.microsoft.com/kb/307874/en-us

 

Turning off Simple File Sharing on Windows XP:

 

1)     Right Click on Start and select Explore.

 

2)     Select Folder Options from the Tools menu.

 

3)     Click on the View tab.

 

4)     Locate “Use Simple File Sharing” and take the check out of the box.

 

5)     Click [Apply].

 

6)     Click [OK].