My scanner or desktop scanning application is
not working properly.
scanning problem will generally be caused by one of the following:
scanner is not being detected at all.
scanner is not reading the scan card properly.
This article is for Accelerated Math 2.x and
Accelerated Writer. If you are using Accelerated Math Renaissance Place
(version 3.x), see KB article #5541985.
If you are using AccelTest, see KB article #5567703.
Section 1 - if your scanner is not detected:
1) Verify you are using a scanner that is
compatible with your program:
AccelScan 1100 USB
AccelScan 2110 USB
2.1 and above
2) Be sure to use the original power
supply that came with your AccelScan scanner. The power supply is labeled with
the AccelScan name on one side. Other power supplies may not have the same
input and output voltage causing unknown results with the AccelScan scanner.
The voltage is
printed on the bottom of the scanner and the AC end of the cord.
2110 and 2210 power cords have a 24v output.
1100 USB power cord has a 9v output.
Make sure your scanner is plugged in
and turned on (AccelScan 1100 serial only; the AccelScan 2110, 2210, and 1100
USB do not have an on/off switch) and restart your computer.
4) Disable any security programs such as
FoolProof, Fortres, or DeepFreeze, and log into the computer as a local
The 1100 USB scanners are not
compatible with Intel-based Macintosh OS X systems.
6) If you are using an 1100 USB scanner on
a non-Intel Macintosh OS X computer, please see article #6366543 for driver installation information.
7) If you are using an 1100 USB scanner
and need to install drivers on a Windows computer or a Macintosh OS 9 computer,
please refer to KB article #6368829.
you are using a 2110 USB or 2210 scanner on a Macintosh OS X computer,
reinstall the USB driver from the Extras folder on the application CD. If you
are using a serial scanner with a USB adapter, verify that you are using the
most recent driver for your specific adapter.
2110 USB and 2210 users on Intel-based Macintosh OS X systems, if you are using
Accelerated Math 2.2 through 2.33, please refer to article #5489155
for download and installation directions for an updated AccelScanUSBDriver.kext
extension. (Accelerated Math versions 2.1 and lower are not supported on
Macintosh OS X computers.)
If you are using a 2110 USB or 2210
scanner on Macintosh OS X version 10.5.x with Accelerated Math 2.2 and higher,
and receiving the message “System extension cannot be used”, please refer to KB
If you are using a 2110 USB or 2210
scanner on Macintosh OS X version 10.5.6 and higher, and the only port
available in the software is Bluetooth, please refer to KB article #7655675.
12) If you are using a Macintosh OS 9.1
computer and AccelScan 2110 USB scanner, and receiving “The scanner is not
responding” or “Scanner Is Not Working”, please see article #3402564.
you have an older AccelScan 2110 USB scanner (shipped prior to February, 2004)
and your scanner is not detected on your Windows computer, please see article #3414952.
other problems recognizing the AccelScan 2110 USB or 2210 scanner, with or
without an adapter, on Macintosh computers, refer to the following:
a) My USB scanner is not being recognized
in Accelerated Math, please see article #2816499.
b) My serial scanner is not being
recognized in Accelerated Math, when using the Keyspan Twin Serial Adapter,
please see article #2828410.
c) My serial scanner is not being
recognized in Accelerated Math, when using the Belkin Serial Adapter for
Macintosh, please see article #2985492.
15) If the scanner preference must be set
each time users log in, you might be using Active Directory or the Novell
Application Launcher/ZenWorks to copy the Renaissance Learning scanner
configuration file (Alsprefs.ini) to each workstation. Either verify this file
contains the correct information for the scanners you are using or remove it
from the login script.
your scanner preferences from within the Management application.
the Management application and log in as administrator.
Scanner, and click Edit.
software versions require you to select the scanner model that you have
connected to this workstation, others will auto-detect the correct scanner.
Select the port that your scanner is
plugged in to. For example, COM1 (Windows),
Printer Port (Macintosh), P#2USA28X23 (Macintosh OS 9 with a USB
adapter), or /dev/cu.USA28X62P2.2 (Macintosh OS X with a USB adapter). If you
are using an 1100 USB scanner you will need to select a serial or COM port.
Wait for the status section to tell you that the scanner has been detected and
verified, then click [OK].
any occurrences of the ALSPrefs.ini (Windows) or ALS Preferences (Macintosh) on
the affected workstation. If
you are on a Macintosh OS X computer and are using an 1100 USB scanner, see KB
to download a new preference file. For
all other operating systems and scanner types, repeat step 16.
18) If the computer has more than one port, try
another port. Repeat step 16.
19) If you only have one scanner, try it on
another computer. Repeat step 16 on the other computer.
20) If you have more than one scanner, try
swapping the working scanner for the one that is not working. Repeat step 16.
21) If you have more than one scanner and
have already tried swapping scanners and are still not seeing your scanner
detected, try swapping cables from a working scanner. Repeat step 16.
Section 2 - if your scanner is detected, but
does not read the scan card:
If your scanner is not reading the card
properly, you may receive one of the following messages when scoring cards:
scan card has answers marked past the expected last answer.
found not where expected.
number has already been scored.
Card Appears to be damaged.
is not supported by this application.
Follow these troubleshooting steps:
You should always try a card for more
than one student to assist in troubleshooting. For any affected student, check
within the software to be sure the form number is valid and the assignment has
not yet been scored. (Accelerated Math and Accelerated Writer do not allow
rescoring student work using the scanner.) If the form number is not showing at
the bottom of the Assignment Book screen when you select a student name, the
assignment was probably scored but the TOPS report did not print, perhaps due
to a printer error. Highlight the student’s name and click the Reports button on the left. Select TOPS and click Preview. Choose the assignment and click OK to preview the TOPS report. Click Print if you would like a printed copy. Then manually print the
next assignment using the Print
button on the left side of the Assignment
Book screen. If you are unable to reprint the TOPS because the
assignment is not listed, the assignment may have been deleted after it was
printed, or you may be accessing a different data location than when the
assignment was printed. Verify your data location by checking the Data Location
under School - Preferences.
If there is an outstanding assignment
number showing at the bottom of Assignment Book, click the Score button on the left side of the Assignment Book screen. Use the
keyboard entry method so you can verify the problem numbers. Enter the form
number under the Keyboard Score
section and click Score. You can
click Next through the screens
to make sure the problem numbers match with the printed assignment and what is
marked on the card, as long as you don’t click Finish or Done.
This is a way to verify the child is working on the right assignment and has
filled out the card correctly. If you choose Score and see problem numbers the child has not yet received,
click Cancel. You will need to
reprint the assignment by choosing Reprint
from the Assignment Book menu;
be sure to choose “Same Problems as the Original Assignment”. If the TOPS
report is missing from the previous assignment, you may reprint it using the
instructions under number 1.
The form number bubbled in on the scan
card should not be preceded with or followed by zeros. Bubble in only the exact
form number listed on the student assignment beginning on the left side of
newer style cards, or the top of old style cards. (See number 9 below on how to
differentiate between old and new cards.) If the form number is not filled in
correctly, you may receive the message that the assignment has already been
your scanner. You should clean your AccelScan 1100 serial scanner twice a month
for high-use readers or once a month for low-use readers. Cleaning cards for
the 1100 serial scanner are no longer available for purchase. Wet a cotton ball
with rubbing alcohol and carefully wipe a scan card with it (do not saturate
the card) and run it through the scanner. The AccelScan 2110, 2210, and 1100
USB scanners cannot be cleaned using rubbing alcohol or any other liquid.
Simply open the scanner and wipe the lens clean with a dry cloth or tissue.
you have an AccelScan 1100 serial scanner, turn the scanner off and then back
If you have an older AccelScan 2110
USB scanner (shipped prior to February, 2004) and your scanner is plugged into
the back of a Macintosh G3 tower, please see article #3414952.
the scanner settings in the Management application and change the sensitivity.
Try setting the sensitivity to more or less sensitive.
that you are using the appropriate scan cards.
has two types of scan cards. The original Accelerated Math cards used
distracters A through E and had the Form Number written vertically. The newer
style cards have distracters A through D and have the Form Number written
Accelerated Math 2.0, you can only use the AccelScan 1100 serial scanner with
the original cards.
Accelerated Math 2.02 and above, you can use the AccelScan 1100 serial scanner
with either scan card, or the AccelScan 2110 and the 1100 USB with only the new
you have verified you are using the appropriate cards, copy the information
from the card receiving the message to another card from the same pack.
storage conditions are less than ideal, try a card from a new pack.
If you are only receiving the error on some workstations, use
the Management program on those workstations to verify the data location. If
the location is correct, delete any occurrences of the ALSPrefs.ini (Windows)
or ALS Preferences (Macintosh) on the affected workstation. If you are on a
Macintosh OS X computer and are using an 1100 USB scanner, see KB
to download a new preference file. For
all other operating systems and scanner types, follow step 16 in the top
section of this article.
Try to scan an assignment in Sample
data to eliminate a corrupt database. If you can scan an assignment using the
Sample database, switch your data location back to your live data and run Data
Doctor in Accelerated Math.
What to do if your problem is still not
steps above do not resolve the issue, you will need to contact Technical
Support with the scanner’s serial number.
- If you are using a 2210 scanner,
you will find a barcode label that includes the serial number on the
inside of the scanner. Instructions for opening the scanner can be found
on the bottom of the scanner.
- If you are using a 2110 (shipped
after January, 2004) scanner, you will find a barcode label that includes
the serial number on the back of the scanner.
- If you are using an 1100 USB
scanner, you will find a barcode label that includes the serial number on
the bottom of the scanner.
purchased an AccelScan 1100 scanner to use with applications other than
Renaissance Learning, they may need to configure the scanner properly for your
specific application. You may contact
Chatsworth directly at firstname.lastname@example.org.
Accelerated Math 2.x, Accelerated Writer, AccelScan are trademarks
of Renaissance Learning, Inc. and its subsidiaries, registered, common law, or pending registration in the United States and other countries.