Issue:

 

You may experience data corruption with your Renaissance Learning software when using a Novell server and Novell Client version 3.2. In most cases, this issue will present itself as a 16027 or 16041 error. Data Doctor may not repair the corruption and would cause you to experience one of the following:

 

• The arptstb.ard file is corrupted and cannot be used.

 

• The arclass.ard file is corrupted and cannot be used.

 

• The student.fmd file is corrupted and cannot be used.

 

After running Data Doctor, make sure to note which file or files were not repaired by the utility.

 

Reason:

 

There is an issue with Novell Client 3.2. Novell resolved many of the issues associated with Client 3.2 with its later client releases, beginning with Client 3.21 Support Pack 3.

 

Resolution:

 

1)     Download the latest Client from the Novell web site. Click http://www.novell.com/download/index.html to go to the Novell web site and download the file.

 

2)     Upgrade Novell Client 3.2 to the latest Novell Client on all of your workstations.

 

3)     Recover from your most recent Renaissance Learning database backup.  If you do not have a valid database backup, continue with step 4.

 

4)     E-mail technical support at support@renlearn.com for further information on repairing your Renaissance Learning database.

 

When updating all of your workstations to the latest Novell Client, you will also want to verify your advanced settings to ensure data integrity.  See article #1681022 for the list of settings, these settings may have changed when upgrading your client.

 

NOTE: Make sure when any upgrades or changes are made to your workstations you verify the client software has not been changed.

 

For more information about file locks, please refer to the article on the Novell website at: http://support.novell.com/cgi-bin/search/searchtid.cgi?/10024875.htm