Issue:
I have a Novell Netware® server with Windows workstations
and I keep getting Fatal Error (69, 16022, 16034, 16040, 16041), black screens,
or Error Adding Duplicate Record messages whenever I use my Renaissance
Learning software. Is something wrong with my program?
Note: If you
are using Novell Client 32 v3.2, also refer to article #1684627. If
you are seeing these errors and you are using a Microsoft Network, please see
Article #1634981.
Attention
Accelerated Reader 5.x users: Please refer to article #2379354 for new information on the 5.14 update.
Attention
Accelerated Reader 6.x users: Please refer to article #2393256 for
information on an update that will change these settings automatically and for
new information on the latest update.
Attention
Accelerated Math 2.x users: Please refer to article #2635365 for
information on an update that will change these settings automatically and for
new information on the latest update.
Attention STAR Math 2.x users: Please
refer to article #1717891 for
information on how the program changes these settings automatically and for new
information on the latest update.
Attention STAR Reading 2.x users: Please refer to article #2813210 for
information on an update that will change these settings automatically and for
new information on the latest update.
Resolution:
These error messages are good indicators that your program
database is damaged. When you run Renaissance Learning software on a Novell
NetWare network, this corruption typically results from file caching. Beginning
with the release of the latest network services of Virtual Loadable Modules
(VLMs), and continuing with the NetWare Client 32 for Windows 95 and above,
Novell added a variety of configuration options for balancing network
performance and transmission integrity. Changing the settings in favor of
performance (speed) rather than data integrity may result in file corruption in
database programs running across a network. After resolving the cause of the
problems by following the instructions below, you must also perform Data Doctor
on your program’s data files. For more information, please refer to the
instruction manual that came with your software program.
Very Important Note: You only need to check the
Advanced Settings parameters listed below.
For Windows XP Professional/Windows 2000 Workstation Users:
If you are running the Novell Netware Client software, you
will see a red “N” in the system tray of your taskbar.
1)
Right-click on the red “N”.
2)
Choose Novell
Netware Client Properties from the pop-up menu.
3)
Click on the Advanced
Settings tab.
The Novell 32 Bit Client contains numerous configuration
options for enhancing performance and integrity in various network
environments. We recommend using the settings listed below to provide the best
network performance while minimizing opportunities for data corruption.
Although some of these options may be set by default, you should check each one
to ensure proper operation.
- Auto
Reconnect: The default setting is On; the suggested setting is Off.
- Burst
Mode: The default setting is On; the suggested setting is Off.
- File
Caching: The default setting is On; the suggested setting is Off.
- File
Commit: The default setting is Off; the suggested setting is On.
- Link
Support Layer Max Buffer Size: The default value is 4736; the suggested
value is 4202.
After you have checked all of the settings and made your
changes, click the [OK] button to save the changes. Then, restart your
computer. Repeat this process for each workstation that you use to run
Renaissance Learning applications.
For more information on Novell Client Advanced
Settings on Windows 2000/XP, see http://www.novell.com/support/php/search.do?cmd=displayKC&docType=kc&externalId=10013637&sliceId=&docTypeID=DT_TID_1_1&dialogID=69688010&stateId=0%200%20132558570
For Windows 98 Users:
To determine the kind of network service that is installed
on your workstation, follow these steps:
1)
Click the [Start] button on the Taskbar; then, select Settings and Control Panel.
2)
Double click Network.
3)
If Novell NetWare Client is listed, we suggest that you edit
its configuration settings. Click once on the Novell NetWare Client icon, and
click the [Properties] button. Then, click on the Advanced Settings tab.
The Novell 32 Bit Client contains numerous configuration
options for enhancing performance and data integrity in various network
environments. We recommend using the settings listed below to provide the best
network performance while minimizing opportunities for data corruption.
Although some of these options may be set correctly, you should check each one
to ensure proper operation.
- Auto
Reconnect Level: The default setting is 3; the suggested setting is 0.
- Cache
Writes: The default setting is On; the suggested setting is Off.
- Lock
Delay: The default setting is 1; the suggested setting is 5.
- Lock
Retries: The default setting is 5; the suggested setting is 5.
- Max
Link Support Layer Buffer Size (may be listed as Link Support Layer Max
Buffer Size): The default setting is 4736; the suggested setting is 4202.
- Maximum
Cache Size: The default setting is 0; the suggested setting is 512.
- Opportunistic
Locking (may not be listed, depending upon your NetWare Client version):
The default setting depends on your client version; the suggested setting
is Off.
- Packet
Burst (may be listed as Packet Burst Buffers): The default setting is On;
the suggested setting is Off.
- True
Commit: The default setting is Off; the suggested setting is On.
After you have checked all of the settings and made your
changes, click the [OK] button to save the changes. Then, restart your
computer. Repeat this process for each workstation that you use to run
Renaissance Learning applications.
For more information on Novell Client Advanced
Settings on Windows 98, see http://support.novell.com/techcenter/articles/ana19990403.html
and http://www.novell.com/support/php/search.do?cmd=displayKC&docType=kc&externalId=10013620&sliceId=&docTypeID=DT_TID_1_1&dialogID=133054209&stateId=0%200%20133050656.
