Issue:
I have a Novell Netware® server with Windows workstations
and I keep getting Fatal Error (69, 16022, 16034, 16040, 16041), black screens,
or Error Adding Duplicate Record messages whenever I use my Renaissance
Learning software. Is something wrong with my program?
Note: If you
are using Novell Client 32 v3.2, also refer to article #1684627. If
you are seeing these errors and you are using a Microsoft Network, please see
Article #1634981.
**Attention
Accelerated Reader 5.x users: Please refer to article #2379354 for new information on the 5.14 update.
**Attention
Accelerated Reader 6.x users: Please refer to article #2393256 for
new information on the latest update.
**Attention
Accelerated Math users: Please refer to article #2635365 for
information on an update that will change these settings automatically.
**Attention STAR Math 2.x users: Please refer to
article #1717891
for information on how the program changes these settings automatically.
**Attention STAR Reading 2.x users: Please refer to article #2813210 for
information on an update that will change these settings automatically.
Resolution:
Both of these error messages are good indicators that your
program database is damaged. When you run Renaissance Learning software on a
Novell NetWare network, this corruption typically results from file caching.
Beginning with the release of the latest network services of Virtual Loadable
Modules (VLMs), and continuing with the NetWare Client 32 for Windows 95 and
above, Novell added a variety of configuration options for balancing network
performance and transmission integrity. Changing the settings in favor of
performance (speed) rather than data integrity may result in file corruption in
database programs running across a network. After resolving the cause of the
problems by following the instructions below, you must also perform
Maintenance, Rebuild, or Data Doctor on your program’s data files. For more
information, please refer to the instruction manual that came with your
software program.
For more information
on Novell Client Advanced Settings, see http://developer.novell.com/research/appnotes/1999/april/03/index.htm.
Very Important Note:
You only need to check the Advanced Settings parameters listed below.
For Windows 95/98/ME Users:
To determine the kind of network service that is installed
on your workstation, follow these steps:
1) Click the [Start]
button on the Taskbar; then, select Settings
and Control Panel.
2) Double click
Network.
If Novell NetWare Client is listed, we suggest that you
edit its configuration settings. Click once on the Novell NetWare Client icon,
and click the [Properties] button. Then, click on the Advanced Settings tab.
The Novell 32 Bit Client contains numerous configuration
options for enhancing performance and data integrity in various network
environments. We recommend using the settings listed below to provide the best
network performance while minimizing opportunities for data corruption.
Although some of these options may be set correctly, you should check each one
to ensure proper operation.
****Auto Reconnect Level: The default setting is 3; the
suggested setting is 0.
****Cache Writes: The default setting is
On; the suggested setting is Off.
****Lock Delay: The default setting is 1; the suggested
setting is 5.
****Lock Retries: The default setting is 5; the suggested setting is 5.
****Max Link Support Layer Buffer Size (may be listed as Link Support Layer Max
Buffer Size): The default setting is 4736; the suggested setting is 4202.
****Maximum Cache Size: The default setting is 0; the suggested setting is 512.
****Opportunistic Locking (may not be listed, depending upon your NetWare
Client version): The default setting depends on your client version; the
suggested setting is Off.
****Packet Burst (may be listed as Packet Burst Buffers): The default setting
is On; the suggested setting is Off.
****True Commit: The default setting is Off; the suggested setting is On.
After you have checked all of the settings and made your
changes, click the [OK] button to save the changes. Then, restart your
computer. Repeat this process for each workstation that you use to run
Renaissance Learning applications.
For Windows NT Workstation/Windows
2000/XP Professional Users:
If you are running the Novell Netware Client software, you
will see a red “N” in the system tray of your taskbar.
1) Right-click on the red “N”.
2) Choose Novell
Netware Client Properties from the pop-up menu.
3) Click on the Advanced
Settings tab.
The Novell 32 Bit Client contains numerous configuration
options for enhancing performance and integrity in various network
environments. We recommend using the settings listed below to provide the best
network performance while minimizing opportunities for data corruption.
Although some of these options may be set by default, you should check each one
to ensure proper operation.
****Auto Reconnect: The default setting is On; the suggested
setting is Off.
****Burst Mode: The default setting is On; the
suggested setting is Off.
****File Caching: The default setting is On; the suggested
setting is Off.
****File Commit: The default setting is Off;
the suggested setting is On.
****Link Support Layer Max Buffer Size: The
default value is 4736; the suggested value is 4202.
After you have checked all of the settings and made your
changes, click the [OK] button to save the changes. Then, restart your
computer. Repeat this process for each workstation that you use to run
Renaissance Learning applications.
For DOS and Windows 3.11 Users:
To determine if your workstation uses a VLM, type MEM /C /P at a DOS prompt. If VLM.Exe
is listed, you will need to edit your Net.Cfg file configuration. The Net.Cfg
file is normally located in the same directory as your network card drivers. If
you do not know its location, you can find it by following these steps:
1) While working in
DOS, type CD \ at the C: prompt.
2) Type DIR Net.Cfg /S /P to display all of the
directories where the Net.Cfg file is found. If you do not know which Net.Cfg
file is the correct one, you may need to edit all of them.
3) Type Copy Net.Cfg Net.ALS to make a backup
copy of the original file.
4) Using the
suggested settings below, edit the Net.Cfg file by adding or altering the appropriate
parameters.
The NetWare DOS Requester section contains numerous
options for configuring network transmission performance and integrity. We
recommend using the following settings to provide the best network performance
while minimizing opportunities for data corruption. Although some of these
options may be set by default, you should check each one to ensure proper
operation. Note that the suggested settings in bold type are different from the
default settings.
Keep in mind that the following changes must be made to
the Net.Cfg file in the Netware DOS Requester section
located on each workstation that you use to run the Renaissance Learning
program. The Net.Cfg file is generally located in the same directory as the
network card drivers. You can use most editors (such as DOS Edit or Windows
Notepad) to revise this file.
After you make these changes, save the Net.Cfg file, and
restart the workstation. Repeat this process for each workstation that you use
to run the Renaissance Learning program.
Suggested
Configuration for NetWare DOS Requester Section of the Net.Cfg file used in a
Novell NetWare Network
****Auto
Retry: The default setting is 0; the suggested setting is 0.
****Cache Writes: The default setting is On; the suggested setting is Off.
****Confirm Critical Error Action: The default setting is On; the suggested
setting is On.
****EOJ: The default setting is On; the suggested setting is On.
****Lock Delay: The default setting is 1; the suggested setting is 5.
****Lock Retries: The default setting is 5; the suggested setting is 5.
****PB Buffers: The default setting is 3; the suggested setting is 0.
****True Commit: The default setting is Off; the suggested setting is On.
Sample
Configuration for NetWare DOS Requester Section of the Net.Cfg file used in a
Novell NetWare Network:
File Handles=100
Link Driver AT170DI
FRAME ETHERNET_802.2
PORT 300
[NetWare DOS Requester]
Cache Writes = Off
Lock Delay = 5
Lock Retries = 5
PB Buffers = 0
True Commit = On
