Issue:

 

How do I resolve the error message "The class name classroom is in use by another user. Please try again later." Or, "There is a security problem. Contact the Monitor or your Teacher."

 

Resolution:

 

Problem One:

"The class name classroom is in use by another user. Please try again later."

 

After verifying another teacher is not actually using the classroom in question, you will need to "Clear All Locks."

 

1)     Instruct your program administrator to start the management program.

 

2)     From the Go menu, choose Classes.

 

3)     From the Classes menu, choose Clear All Locks.

 

4)     A progress bar will be displayed. This will signal that the program is working.

 

5)     Next, a dialog box will appear with the message "There does not seem to be any activity in the class name classroom. Are you sure you want to unlock the class?" Click the [Yes] button.

 

6)     The next dialog box will display "All classes have been unlocked." Click the [OK] button.

 

7)     You will now be able to continue using the management program.

 

Problem Two:

"There is a security problem. Contact the Monitor or your Teacher."

 

Typically, this will happen when a student types in an incorrect password too many times. 

 

1)     Start the management program.

 

2)     From the Go menu, choose Students.

 

3)     From the Students menu, choose Clear All Locks.

 

4)     The message, "All students have been unlocked," will be displayed. Click the [OK] button.

 

5)     Exit the management program. Your students will now be able to log in normally.

 

Note: Incorrect password attempts can be determined by the School Administrator. Edit the Login Preference located under the Preferences menu of the School section. The Login Preference can be changed to No Limit to prevent students from getting locked out.