Issue:
I keep getting errors (69, 16022, 16034, 16040, black screen, or the test
cannot be saved) when running Renaissance Learning desktop programs on my
Windows NT, Windows 2000, Windows Server 2003 or Microsoft Windows 95/98/ME
peer-to-peer network. What is wrong?
NOTE: This
does not apply to Novell NetWare networks
or to programs running on standalone computers. If you are seeing these errors
on your NetWare Network, please refer to article #1681022.
**Attention Accelerated Reader 5.x users: Please refer to article #2379354 for new information on the 5.14 update.
**Attention Accelerated Reader 6.x users: Please refer to article #2393256 for
new information on the latest update.
**Attention Accelerated Math 2.x users: The Accelerated Math 2.0 (and above) program will
automatically update the VREDIR.VXD and VNETSUP.VXD every time the Management
or Quick Scan programs are opened. Please refer to article #2635365 for
new information on the latest update.
**Attention STAR
Early Literacy users: The STAR
Early Literacy 1.01 (and above) program will automatically update the
VREDIR.VXD and VNETSUP.VXD every time the Management or Quick Scan programs are
opened. Please refer to article #2963636 for
new information on the latest update.
**Attention STAR Math 2.x users: The STAR Math 2.0 (and above) program will automatically
update the VREDIR.VXD and VNETSUP.VXD every time the Management or Student
programs are opened. Please refer to article #1717891 for
new information on the latest update.
**Attention STAR Reading 2.x users: The STAR Reading 2.2 (and above) program will automatically
update the VREDIR.VXD and VNETSUP.VXD every time the Management or Student
programs are opened. Please refer to article #2813210 for
the latest STAR Reading update.
NOTE: If you are
using the latest Accelerated Reader, Accelerated Math, STAR Early Literacy,
STAR Math, or STAR Reading software, it is still
necessary to address the server settings listed below. See the section “Windows
NT, Windows 2000 and Windows Server 2003 Networks”.
Resolution:
These error messages can indicate a corrupted data index
file in our program. When database management applications such as STAR Reading
or Accelerated Reader are used in a Microsoft network, this corruption is
typically caused by problematic VREDIR.VXD and VNETSUP.VXD system files. These
files are found most often in Microsoft Windows 95 (in the Windows\System
directory). You need to run a special Microsoft update patch that will install
a reliable version of the VREDIR.VXD and VNETSUP.VXD files on each of your
Windows 95 workstations. Download the VRDRUPD.EXE patch to a floppy disk, and
then run the utility program on each of your network workstations that uses
Windows 95. After resolving the cause of the problems by following the
instructions below, you must also perform Maintenance, Rebuild, or Data Doctor
on your program’s data files. For more information, please refer to the
instruction manual that came with your software program.
NOTE: It is very
important to remember to update these files on any new or used machine that
your school may receive. If you reinstall Windows or update drivers on any
workstation, these files may revert back to the original versions, and you will
need to run the VRDRUPD.EXE once again on the workstation to ensure the correct
version of these files are installed.
To Download the VRDRUPD.EXE Utility Program:
Click HERE and follow
the directions to download VRDRUPD.EXE.
Windows NT, Windows 2000 and Windows Server 2003 Networks:
If you are running
your Renaissance Learning products on a Windows NT, Windows 2000 or Windows
Server 2003 network, you need to make two other changes. In addition to
updating the VREDIR.VXD and VNETSUP.VXD files at all Windows 95 workstations,
you should make sure Opportunistic Locking is turned off and RFCB Caching is
set to zero at your server.
To Download the Opportunistic Locking and RFCB fixes:
Click HERE and
follow the directions to download oplock.reg.
Note: Run the
OPLOCK.REG file on your server, and be sure to restart the server for the
changes to take effect.
For more information
please refer to these articles:
Opportunistic Locking
http://support.microsoft.com/support/kb/articles/Q129/2/02.asp
RFCB Caching
http://support.microsoft.com/support/kb/articles/Q126/0/26.asp
VRDRUPD.EXE
http://support.microsoft.com/support/kb/articles/q174/3/71.asp
Note: If you have
not yet registered with Microsoft to receive technical support through their
web site, you must connect to http://support.microsoft.com
to register online. Follow the instructions provided on Microsoft’s web site.
