Issue:

I keep getting errors (69, 16022, 16034, 16040, black screen, or the test cannot be saved) when running Renaissance Learning desktop programs on my Windows NT, Windows 2000, Windows Server 2003 or Microsoft Windows 95/98/ME peer-to-peer network. What is wrong?

 

NOTE: This does not apply to Novell NetWare networks or to programs running on standalone computers. If you are seeing these errors on your NetWare Network, please refer to article #1681022.

 

**Attention Accelerated Reader 5.x users: Please refer to article #2379354 for new information on the 5.14 update.

 

**Attention Accelerated Reader 6.x users: Please refer to article #2393256 for new information on the latest update.

 

**Attention Accelerated Math 2.x users: The Accelerated Math 2.0 (and above) program will automatically update the VREDIR.VXD and VNETSUP.VXD every time the Management or Quick Scan programs are opened. Please refer to article #2635365 for new information on the latest update.

 

**Attention STAR Early Literacy users: The STAR Early Literacy 1.01 (and above) program will automatically update the VREDIR.VXD and VNETSUP.VXD every time the Management or Quick Scan programs are opened. Please refer to article #2963636 for new information on the latest update.

 

**Attention STAR Math 2.x users: The STAR Math 2.0 (and above) program will automatically update the VREDIR.VXD and VNETSUP.VXD every time the Management or Student programs are opened. Please refer to article #1717891 for new information on the latest update.

 

**Attention STAR Reading 2.x users: The STAR Reading 2.2 (and above) program will automatically update the VREDIR.VXD and VNETSUP.VXD every time the Management or Student programs are opened. Please refer to article #2813210 for the latest STAR Reading update.

 

NOTE: If you are using the latest Accelerated Reader, Accelerated Math, STAR Early Literacy, STAR Math, or STAR Reading software, it is still necessary to address the server settings listed below. See the section “Windows NT, Windows 2000 and Windows Server 2003 Networks”.

 

Resolution:

 

These error messages can indicate a corrupted data index file in our program. When database management applications such as STAR Reading or Accelerated Reader are used in a Microsoft network, this corruption is typically caused by problematic VREDIR.VXD and VNETSUP.VXD system files. These files are found most often in Microsoft Windows 95 (in the Windows\System directory). You need to run a special Microsoft update patch that will install a reliable version of the VREDIR.VXD and VNETSUP.VXD files on each of your Windows 95 workstations. Download the VRDRUPD.EXE patch to a floppy disk, and then run the utility program on each of your network workstations that uses Windows 95. After resolving the cause of the problems by following the instructions below, you must also perform Maintenance, Rebuild, or Data Doctor on your program’s data files. For more information, please refer to the instruction manual that came with your software program.

 

NOTE: It is very important to remember to update these files on any new or used machine that your school may receive. If you reinstall Windows or update drivers on any workstation, these files may revert back to the original versions, and you will need to run the VRDRUPD.EXE once again on the workstation to ensure the correct version of these files are installed.

 

To Download the VRDRUPD.EXE Utility Program:

Click HERE and follow the directions to download VRDRUPD.EXE.

 

Windows NT, Windows 2000 and Windows Server 2003 Networks:

If you are running your Renaissance Learning products on a Windows NT, Windows 2000 or Windows Server 2003 network, you need to make two other changes. In addition to updating the VREDIR.VXD and VNETSUP.VXD files at all Windows 95 workstations, you should make sure Opportunistic Locking is turned off and RFCB Caching is set to zero at your server.

To Download the Opportunistic Locking and RFCB fixes:

Click HERE and follow the directions to download oplock.reg.

 

Note: Run the OPLOCK.REG file on your server, and be sure to restart the server for the changes to take effect.

 

For more information please refer to these articles:

Opportunistic Locking
http://support.microsoft.com/support/kb/articles/Q129/2/02.asp

RFCB Caching
http://support.microsoft.com/support/kb/articles/Q126/0/26.asp

 

VRDRUPD.EXE

http://support.microsoft.com/support/kb/articles/q174/3/71.asp

 

Note: If you have not yet registered with Microsoft to receive technical support through their web site, you must connect to http://support.microsoft.com to register online. Follow the instructions provided on Microsoft’s web site.