Knowledge Base

Article 10200092

A Warning alert is appearing on the Renaissance Place login page indicating you are not able to access resources used by the software, and the login process may take longer than normal.


Product: Accelerated Math Renaissance Place, Accelerated Reader Renaissance Place, English in a Flash Renaissance Place, Fluent Reader Renaissance Place, KeyWords Renaissance Place, MathFacts in a Flash Renaissance Place, Renaissance Home Connect, Renaissance Place, STAR Early Literacy Renaissance Place, STAR Math Renaissance Place, STAR Reading Renaissance Place

Platform: Macintosh, Windows

Last Updated: 7/25/2014


 

This article only applies to Renaissance Place applications hosted by Renaissance Learning.

 

Issue:

 

A Warning alert is appearing on the Renaissance Place login page indicating you are not able to access resources used by the software. You may also notice the login process is taking longer than normal.

 

Reason:

 

  • You will see this alert if the computer is not able to access resources.renlearnrp.com.

 

  • This alert may also appear if you are using an unsupported browser or operating system, such as Safari 1.3.2 on Macintosh OS X version 10.3.9.

 

Resolution:

 

Log into Renaissance Place as a personnel user on the computer where the alert is displayed. Next, click on the “What is Renaissance Home Connect” link under the Renaissance Home Connect section.

 

  • If you see a message indicating Page cannot be displayed, Diagnose Connection, Access denied, or Safari can’t open the page, and are not able to continue on to view the PDF, you are blocking access. See KB article #9345286 for information on allowing access to resources.renlearnrp.com and other resources used in Renaissance Place. If you are not the person responsible for making this change to your firewall or proxy, please forward this article to the appropriate person.

 

  • If you are using an unsupported browser or operating system, you may see the message, “Safari can’t verify the identity of the website” or “There is a problem with this website’s security certificate” when attempting to access the Home Connect PDF. You will be able to continue on and view the resource but the software may not function as designed.

 


Keywords: 10200092, rprt, slow, hang, hanging, log in, logging, ZKBClientServer

Accelerated Math Renaissance Place, Accelerated Reader Renaissance Place, English in a Flash Renaissance Place, Fluent Reader Renaissance Place, KeyWords Renaissance Place, MathFacts in a Flash Renaissance Place, Renaissance Home Connect, Renaissance Place, STAR Early Literacy Renaissance Place, STAR Math Renaissance Place, STAR Reading Renaissance Place are trademarks of Renaissance Learning, Inc. and its subsidiaries, registered, common law, or pending registration in the United States and other countries.

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