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How to Search for Knowledge Base Articles.
The Knowledge Base search options help you specify the information you need:
In this field type in a few words that relate to the information you need(keywords).
"Keyword Search" vs. "Specific Article Number"
By default, "Keyword Search" is selected. If you know the ID number for the article you need, you can click on "Specific Article Number" and type the number in the text box labeled Keyword or article number.
If you choose "Any Word" and you enter more than one word, the Knowledge Base will search for articles that include any (not necessarily all) of the words you type. For example, if you need guidelines for getting ready for a new school year, you could type the words school and year. However, the Knowledge Base might find other articles that include the word school but don't relate to setting up the school year
If you choose "All Words," the search will find articles that contain all of the words you typed. The words do not necessarily need to be next to each other in the article.
Using Phrases with All or Any words
If you choose "Exact Phrase," the search will find articles that contain the exact phrase you've typed. Articles that contain all of the words but don't contain the phrase will not be listed in the search results.
If you put quotes around the words you type, the Knowledge Base will search for the exact phrase in quotes. For example, if you type "school year" the Knowledge Base will only search for articles that include that phrase; articles that just include the word school will not be listed. Quoted phrases can be mixed with unquoted. For example, if you type the following 3 words like: "school year" upgrade, the Knowledge Base will find a phrase of "school year" and if All Words was chosen, upgrade will need to be found as well, but if Any Word was chosen, either "school year" or upgrade will qualify
Product, Platform, and Category
To search for information on a particular product, platform, or category, click on the drop-down menu and select the item you want to search for. The Knowledge Base will search for articles that include these selections and the keywords you enter in the "Search for" field. For example, if you select Accelerated Reader 5.x in the Product menu, and you type "school year" under "Search for," the Knowledge Base will find articles that include both "school year" and Accelerated Reader 5.x
When "Include Excerpts" is checked, the search results will include the beginning of each article. If you do not want to see excerpts from articles in the search results, click in this box to remove the check
When you're ready to search, press the Enter key or click the "Go!" button
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